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Terms and Conditions

Damages & Discrepancy Claims

  • Sometimes damages & discrepancies do occur. PLEASE OPEN THE BOXES IMMEDIATELY TO CHECK FOR ANY DAMAGE / BREAKAGES. Any damage / breakages must be reported to us within 24 hours on receiving the goods (otherwise Designer Boys will not be liable) directly to Designer Boys on 07 5449 7535 or email us at admin@designerboys.com.au  NOTE: no repairs / replacements of damaged artworks will be offered if you fail to report damages within 24 hours of receiving the goods (as the insurance is null & void after 24 hours).

General Information

  • All orders are proforma. Goods will be dispatched on receipt of full payment only.
  • Most of our frames are produced by hand. There maybe variations in colour and finish - these are part of the design process and are not considered flaws.
  • We reserve the right to make minor alterations without prior notification.
  • All transactions are processed in AUD$.
  • Designer Boys Pty Ltd are located at 3/31 Mary Street, Noosaville QLD Australia. We can be contacted at admin@designerboyscollections.com or 07 5449 7535.

Delivery

  • We will do our utmost to ensure your order is dispatched within 5-7 working days. However on occasions, due to circumstances outside our control, it may be longer. We will notify you of any delay, but we cannot be held responsible.

Freight Charges

  • Freight charges are additional and are borne by the purchaser.

Credit Card Surcharges

  • Designer Boys Pty Ltd charge a 1.8% surcharge on all credit cards for any online purchase. 

International Orders

  • International orders cannot purchase via the checkout. Cost of delivery to all international buyers can be discussed by contacting Designer Boys Collections at admin@designerboys.com.au or +61 407 007 057.

Cancellations

  • Cancellations and amendments can only be acepted before full payment is received. We do not issue refunds. 

General Care

  • It is recommended that all artworks are displayed under indirect lighting conditions and away from any contact with moisture and high levels of humidity. Do not diplay artwork in the direct sun or in humid conditions. 

 

 

 

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