Damages & Discrepancy Claims

• Sometimes damages & discrepancies do occur and can be out of our direct control (particularly during shipping). 

• Any damages or faults must be reported directly to Designer Boys within 24 hours of signing for the goods, otherwise the transit insurance will become invalid (and Designer Boys will not be liable for replacements). If you are unable to do this, you will need to select acrylic (instead of glass) for your artworks to minimise the risk of breakage or our Premium Delivery Service.

• NOTE: no repairs / replacements of damaged artworks will be offered if you fail to report damages within 24 hours of receiving the goods (as the insurance is null & void after 24 hours).

General Information

• All orders are pro-forma. Goods will be dispatched on receipt of full payment only.

• All prices quoted exclude freight and GST unless specifically stated otherwise;

• Most of our frames are produced by hand. There may be variations in colour and finish - these are part of the design process and are not considered flaws.

• Free frame samples are available on request. We highly recommend that customers confirm their product selection using a frame selection. Variation of the colour of a frame and/or print from its online representation is not considered a defect. Although significant effort is made to accurately represent the frame or print colour online, the actual presentation of the product will vary because of the difficulty in photographing certain frames, textural embellishments & prints, the screen used to view the product as well as differences in lighting. 

• We reserve the right to make minor alterations without prior notification.

• All transactions are processed in AUD$.

• Designer Boys Pty Ltd are located at 3 & 4 / 30 Mary Street, Noosaville QLD Australia. We can be contacted at admin@designerboys.com.au or 07 5455 6024.

• Our products may not be marketed on third party websites such as Amazon, eBay, etc (unless approved by Designer Boys Art).

Production Time

• Print & Textural Artworks - allow 5-7 business days plus shipping (if all components are in stock).
• Luxe Canvas Artworks - allow 10-14 business days plus shipping
• Custom Mirrors - allow 10-14 business days plus shipping
• Platinum Canvas Artworks  - discontinued

• Urgent orders on request.
• Every artwork is custom made in our Australian studio and is not an imported fully framed stock item. 

Standard Delivery Service

• Our standard delivery is a basic ‘drop & go’ courier service with Aramax (formerly Fastway).

• Aramax will deliver your art to a specified delivery address during business hours only. The couriers are unable to contact clients prior to delivery and specific delivery times cannot be scheduled. This is why we offer this service as an affordable delivery option.

• Designer Boys will email shipping confirmation details to you with your Aramex tracking information.

• Under our Standard delivery service, any damages or faults must be reported directly to Designer Boys within 24 hours of signing for the goods, otherwise the transit insurance will become invalid (and Designer Boys will not be liable for replacements). If you are unable to do this, you will need to select acrylic (instead of glass) for your artworks or the Premium Delivery Service.

• If you need any special assistance with your Aramax delivery, always feel free to contact us on 07 5455 6024.

Premium Delivery Service

• Our new ‘bespoke’ delivery service is for those clients who want a greater delivery experience compared to our Standard courier service. There is an additional charge for this premium service.

• We are now working with a specialist delivery company (TLC Transport) to deliver our artworks to clients along the East Coast only.

• TLC will contact you or your client to arrange delivery on their nominated delivery days. Their team may carefully unpack your artworks and remove all rubbish at their discretion. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.

• Areas of operation includes: Sunshine Coast, Brisbane, Toowoomba, Gold Coast, Tweed, North Coast, Hunter Valley, Newcastle, Central Coast, Sydney, Wollongong, Canberra, Albury, Wodonga, Geelong, Melbourne and the Mornington Peninsula.

• We are currently unable to offer premium delivery to Adelaide, Perth, Far North Queensland and regional areas.

• Freight charges are additional and are borne by the purchaser.

Credit Card Surcharges

• Designer Boys Pty Ltd charges no surcharge on all credit cards for any online purchase. 

International Orders

• International orders cannot purchase via the checkout. Cost of delivery to all international buyers can be discussed by contacting Designer Boys Collections at admin@designerboys.com.au or +61 7 5455 6024.

Cancellations

• Cancellations and amendments can only be accepted before full payment is received. We do not issue refunds. 

General Care

• It is recommended that all artworks are displayed under indirect lighting conditions and away from any contact with moisture, high levels of humidity and in areas where there are changes in temperature (ie. when the air conditioning is turned off and on). Do not display artwork in the direct sun, in humid conditions, above fireplaces/gas heaters and near air conditioning units where the flow of air can directly affect the artwork.

XL Prints

• All of our XL Prints have acrylic and not glass. 

Returns

• Returns are not accepted other than for defects or as required under law. We do not accept returns for change of mind.

Respectfulness

• Please show the utmost respect to the Designer Boys team. This means being realistic with your expectations, including being reasonable & fair to consult with.

• Every effort is made to ensure your customer service experience and product quality is achieved to the best of our ability. Sometimes issues can occur and/or there maybe freight issues associated with a third party that is out of control. 

• Designer Boys will not liaise with a trade customers end client. Trade customers are responsible for managing their client's expectations and issues.